Shipping & Returns
Shipping
We offer tracked shipping for our products. Shipping fees are calculated at checkout based on your order and delivery location.
Estimated delivery time is usually 7–15 business days depending on the destination country, product availability, and carrier conditions.
After your order is processed, tracking information will be shared with you when available.
Please make sure your shipping address is correct before placing your order. HustlePaw is not responsible for delays or failed deliveries caused by incorrect address information.
Returns
If you are not satisfied with your order, you may contact us within 14 days after delivery.
To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
Used pet hygiene products, damaged products, or items without original packaging may not be eligible for return due to hygiene reasons.
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order number and clear photos of the product within 48 hours of delivery.
Contact
For shipping and return requests, contact us at:
Email: support@hustlepaw.com