If you have any questions about your order, shipping, returns, or our products, you can contact us by email.
Email: support@hustlepaw.com
Business Hours:
Monday – Friday
09:00 – 18:00
We usually respond within 1–2 business days.
Store Name: HustlePaw
Website: hustlepaw.com
Privacy Policy
At HustlePaw, we are committed to protecting your personal information and your right to privacy.
Personal Information We Collect
- Contact details – name, address, phone number, email address.
- Financial information – payment card details and transaction information.
- Account information – username, password, preferences.
- Transaction information – items viewed, purchased, returned or cancelled.
- Device & usage information – IP address, browser type, and how you interact with our store.
How We Use Your Information
- To process and fulfill your orders.
- To send order-related notifications and customer support.
- For marketing and promotional communications (you may opt out at any time).
- For security and fraud prevention.
- To comply with legal obligations.
Your Rights
You have the right to access, correct, delete, or request portability of your personal information. To exercise these rights, please contact us at support@hustlepaw.com.
Refund & Return Policy
At HustlePaw, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
Non-Returnable Items
- Personalized or custom-made products.
- Items damaged due to misuse.
- Products marked as final sale.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We may offer a replacement or full/partial refund without requiring a return.
Refunds
Approved refunds are processed to your original payment method within 5–10 business days.
Shipping Costs
Shipping costs are non-refundable unless the wrong item was sent or the item arrived damaged or defective.
Shipping Policy
At HustlePaw, we strive to deliver your orders as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery time is typically 7–15 business days depending on destination and carrier.
Order Tracking
Once your order ships, a tracking number will be sent to you via email.
Shipping Areas
We currently ship to the United States, Canada, the United Kingdom, and selected European countries.
Delays
Unexpected customs procedures, carrier delays, or peak seasons may occasionally extend delivery times.
Terms of Service
Overview
Welcome to HustlePaw. By visiting or using our store, you agree to be bound by the following Terms of Service. Please read them carefully.
Orders
When you place an order, you are making an offer to purchase. HustlePaw reserves the right to accept or decline any order. Your order is not accepted until we confirm it and process your payment.
Prices & Billing
Prices are subject to change without notice. The price charged will be the price in effect at the time of your order. Posted prices do not include taxes or shipping unless stated otherwise.
Shipping & Delivery
All delivery times are estimates only and are not guaranteed. Once transferred to the carrier, risk of loss passes to you.
Intellectual Property
All content on this store, including text, images, and logos, is owned by HustlePaw and protected by applicable intellectual property laws. Unauthorized use is prohibited.
Prohibited Uses
You may not use our store for any unlawful purpose, to infringe on intellectual property rights, to transmit harmful or misleading content, or to interfere with the security of our services.
Privacy
Your use of our store is also governed by our Privacy Policy above.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the store after changes constitutes acceptance of the new Terms.
For questions, contact us at support@hustlepaw.com.